Due to the nature of services provided by our API-based digital service platform, all orders are subject to the following refund policy:
- Finality of Digital Services: Once our API confirms that a service has been executed or a digital good has been processed, the transaction is considered complete and is generally non-refundable.
- Refund Eligibility: Refunds are only permitted if a technical failure within our API-based digital service platform prevents the successful completion of your requested service, provided it is reported to our support team within 24 hours.
- Process for Disputes: If you experience a service issue, please contact our support team with your transaction reference number. We will investigate the API logs to determine the status of your request and provide a resolution accordingly.